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How to register as a Patient...
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If you wish to register as a Patient, please
bring your NHS Medical Certificate along with 2 forms of ID (e.g. a Utility Bill and Photo ID) and request
a New Patient Registration form from Reception. Complete and return the form to the Receptionist. You will be informed thereafter
that you will need a New Patient Health Check, which is legally required. An appointment with the Practice Nurse will be arranged
for you.
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House visits are only available for patients
who are housebound because of illness or disability.
If possible please try to telephone reception before 10am if you
require a home visit on 01206 572372.
A doctor or nurse may phone you back as it may be that your problem can
be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit.
There are also better facilities for examining and treating patients at the Surgery.
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Holiday Travel Information... |
090 6822 4100 or 01276 685040
You
are requested to telephone the Masta-Travel Helpline to obtain your detailed holiday immunisation pack and bring to the Surgery
before making an appointment with the Practice Nurse.
If you require any vaccinations relating to foreign travel
you need to make an appointment with the Practice Nurse to discuss your travel arrangements. This will include which countries
and areas within countries that you are visiting to determine what vaccinations are required.
It is important
to make this initial appointment as early as possible - at least 6 weeks before you travel - as a second appointment will
be required with the Practice Nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not
a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Most travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription
charge. This is because travel vaccination is not included in the services provided by the NHS and therefore is a chargeable
service.
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Both Surgeries have suitable access for disabled patients.
All the patient areas including the waiting room, the consulting rooms and the toilets, have wheelchair access.
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You will be treated with respect and as a partner
in your care. Being a partner means you have responsibilities too.
We will:
1. Offer you the best
medical services available with Consultant referrals when medically indicated.
2. Aim for you to have access to
a suitably qualified medical professional within 48 hours of your initial contact during surgery hours, or in an urgent case,
within 24 hours.
3. Work in partnership with you to achieve the best medical care possible.
4. Involve
you and listen to your opinions and views in all aspects of your medical care.
5. The prevention of disease, illness
and injury is a primary concern.
The medical staff will advise and inform you of the steps you can take to promote
good health and a healthy lifestyle. We would respectfully ask that you:
1. Let us know if you intend to cancel
an appointment or are running late.
2. Treat staff with courtesy and respect. Reception staff may have to ask
some personal questions to assist us in providing you with the best service.
3. Inform the practice staff of any
alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your
correct telephone number, even if it's ex-directory.
4. As patients, you are responsible for your own health
and that of any dependents. It is important that you adhere to information and advice given to you by health professionals,
and co-operate with the practice in endeavoring to keep you healthy.
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Your records are used to guide professionals
in the care you receive to ensure that:- - your doctor, nurse or any other healthcare professionals involved in your care has accurate and up-to-date
information to assess your health and decide what care you need.
- full information is available if you see another doctor, or are referred to a specialist or another
part of the NHS
- there is a good basis
for assessing the type and quality of care you have received
- concerns can be properly investigated if you need to complain
Please note: In addition to basic information the Practice makes
more comprehensive information available with Patient communications and on request. If you require any further information
please make an appointment with the Practice Manager 01206 572372.
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The practice considers aggressive behaviour to
be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures.
The practice will request the removal of any patient from the practice list who is aggressive or abusive towards
a doctor, member of staff, other patient, or who damages property.
All instances of actual physical abuse on any
doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.
PROCEDURE
FOR REMOVAL...
A written warning of removal, dated and stating specific reasons as to why the removal has occurred.
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The practice complies with Data Protection and
Access to Medical Records legislation.
All Patient records on file, or on the computer are confidential. In order
to maintain confidentiality, Laboratory and X-ray results will only be given to Patients themselves or to the Patient's
Nurses. Please ring between the 12:00 noon and 13:00hrs.
ONLY OUR PRACTICE STAFF, GP's AND NURSES HAVE ACCESS
TO PATIENT RECORDS UNDER A CONFIDENTIALITY AGREEMENT FOR THE SOLE PURPOSE OF KEEPING THESE RECORDS UP-TO-DATE and ACCURATE.
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We make every effort to give the best service possible
to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling
that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as
amicably, as possible.
Simply contact the Practice Manager who will investigate, following our complaints procedure.
Once a complaint is received, a letter of acknowledgment is sent within 48 hours. The Practice Manager will then investigate
the matter and reply to the Patient with her findings within 10 working days.
We always aim to provide a high
quality service and are very interested in learning how our systems could be improved. If you have any constructive suggestions
please mark your envelope SUGGESTION and leave it in the Repeat Prescriptions Request Box.
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PALS...
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PALS (Patient Advice and Liaison Service)
The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a
broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using
the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.
So, what should you
do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond
to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient
Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives,
carers and friends, and answers their questions and resolves their concerns as quickly as possible.
PALS also
helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.
What does PALS do?
In particular, PALS will:
Provide you with information about the NHS
and help you with any other health-related enquiry.
Help resolve concerns or problems when you are using the NHS.
Provide information about the NHS
complaints procedure and how to get independent help if you decide you may want to make a complaint.
Provide you
with information and help introduce you to agencies and support groups outside the NHS.
Inform you about how you
can get more involved in your own healthcare and the NHS locally.
Improve the NHS by listening to your concerns,
suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise.
Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and
reporting them.
Find out more...
If you would like more information about PALS, the functions it is
intended to provide and the standards it should strive to achieve, click link below.
PALS
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The doctors and nurse practitioner give advice
on all methods of contraception.
EMERGENCY CONTRACEPTION
The emergency contraceptive pill is available
from
the Walk in Centre in Colchester (01206 744300). Family Planning Clinics (details on 01206 868686) will also supply
treatment. Pharmarcies will supply the tablet but the cost is approximately £25.00.
Remember - it is important
to take the tablet as soon as possible after having unprotected sex.
Chlamydia testing is available for men and women.
We strongly recommend that all women
over the age of 25 attend for regular smear tests. Further information can be obtained from the Family Planning Association
(FPA) - see web link below.
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Choose and Book is a new service that allows
you to choose your hospital or clinic and book an appointment with a specialist.
Since summer 2004, Choose and
Book has been introduced across England. It will eventually be available to all patients.
Since 1 January 2006,
when you and your GP agree that you need to see a specialist, you will be able to choose from at least four hospitals or clinics.
You will also be able to choose the date and time of your appointment.
The benefits of Choose and Book:
1.You can choose from at least four hospitals
2.You can also choose the date and time for your appointment.
3.You
experience greater convenience and certainty. With the old system, your hospital or clinic chose the date and time of your
appointment. This may not have been convenient for you. With Choose and Book, the choice is yours.
4.There is less chance
that information will get lost in the post because more correspondence takes place through computers.
Click Here for more information on the Choose & Book NHS Website
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